Please read these Terms and Conditions carefully before using this site.

ACCEPTANCE OF TERMS

White Cleaning – Terms and Conditions

By meeting with business owner Lindsay Cumming and confirming requirements and start dates this will be bound to White Cleaning Terms and Conditions.

Services

Regular Cleaning

  • The customer agrees to start date for regular cleaners prior to the first cleaning visit.
  • The customer agrees to pay the monthly after receipt of payment request.
  • White Cleaning reserves the right to suspend cleaning services if monthly payments are missing.
  • Minimum duration of 1.5 hours per cleaning visit applies for all domestic cleaning services.
  • Lindsay Cumming can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
  • Customer agrees to provide a task list and all necessary cleaning detergents and equipment for the required work, unless other arrangements have been made with White Cleaning. All cleaning equipment should be safe and in full working order.
  • If the customer does not have cleaning detergents and asks White Cleaning to purchase requested items on their behalf, customer understands that an applicable charge will be assessed.
  • White Cleaning will not be responsible for triggering any alarm systems. Customer should give any special instructions for deactivation/activation of any household alarm systems.
  • The customer understands that the price quoted over the phone or email does not include anything apart from cleaning and ironing labour.

 

One off clean

  • White Cleaning reserves the right to amend the initial quotation, should the client's original requirements change.
  • Customer agrees to provide a list of tasks and all cleaning detergents and equipment needed for the required work, unless other arrangements have been made with White Cleaning.
  • All cleaning equipment should be safe and in full working order.
  • The customer understands that the price quoted is not a "package deal" and includes only cleaning labour.
  • Lindsay Cumming can only give a rough estimate of the duration of the cleaning service, which is based on a basic description of the customer's house. Please note that duration may vary therefore a degree of flexibility is required.
  • The customer is advised that an end of tenancy cleaning may take double the length of time required for a general cleaning. Post Construction/ After Builders Cleaning, Post Party Cleaning or Badly neglected homes may take up to three times longer than a well-maintained home requiring general cleaning.

 

Payment

  • Payment will be requested at the end of each calendar month via text, email or invoice whichever has been agreed.
  • It is requested to be paid within 14 days
  • White Cleaning have the right to remove services should payment fall behind.
  • Clients will only be charged for completed cleaning. 
  • Direct Bank Payments, cash or cheque are all accepted

 

Complaints

  • Complaints can be raised at any time and are encouraged to ensure White Cleaning can rectify
  • This is directly to the business owner Lindsay Cumming or using the business mobile provided to clients
  • Speaking directly to the staff is possible however it is encouraged to speak with the owner/manager initially
  • Any complaint will be actioned within 14 days and checks will be made with the client to ensure the matter is resolved
  • Each situation will be client related and resolved on a unique basis

 

Insurance

  • White Cleaning has a public and Employers liability insurance.  The policy will cover any accidental damages caused and these will be reported directly by staff to the management or clients should raise directly if circumstance require.

 

Liability

White Cleaning reserves the right not to be liable for:

  • Completing tasks which are not stated on our task list;
  • Cleaning jobs not complete due to the lack of suitable cleaning detergents and/or equipment in full working order, hot water or power;
  • Third party entering or present at the customer's premises during the cleaning process;
  • Wear or discolouring of fabric becoming more visible once dirt has been removed;
  • Failing to remove old/permanent stains that cannot be removed using standard carpet cleaning methods;
  • Existing damage or spillage that cannot be cleaned/removed completely using provided by the customer cleaning detergents and equipment or standard carpet cleaning equipment;
  • Any damages caused by a faulty or not in full working order detergents/equipment supplied by the customer.
  • If the customer has got items which need special cleaning methods and special cleaning detergents, Perfect Clean reserves the right to refuse the provision of the cleaning detergents.
  • White Cleaning will advise the client to provide the specific cleaning detergents and to pass cleaning instructions to the sales advisors when placing the order or give instruction to the present cleaner;

 

Cancelling Cleaning Services

  • White Cleaning request as much notice as possible.
  • Should the cancellation be due to being dissatisfied White Cleaning request the opportunity to rectify
  • Should the matter be unresolved immediate cancelation will be implemented and final payment requested for any work completed.